HOW TO ORDER
Are you ready to place a bespoke order with me? If so here are all the details you need to know about ordering.
If you haven’t already made contact with me regarding your potential order please do complete my Contact form and give me all the details you have so far on work you have in mind.
The initial contact form captures some basic information I require in order to know if this is a job I can do and also if I can complete it in the required time frame. I aim to respond to all initial contact forms within 48 hours.
Once I receive a form or email I would usually schedule a call to discuss exactly what is required or if it’s pretty straight forward this can be done via email. A phone call is often quicker and it does allow me to give you more information on the process and to discuss ideas you may not have considered.
If you are ready to proceed with an order after our initial contact please complete the Bespoke order form.
My bespoke order form captures all of the details we will have discussed already on our call / email plus additional details required to complete the job. This form also requires the customer to tick a box to say they have read and are happy with my terms and conditions.
It is important for you to double check all the details you put on the bespoke order form, particularly spelling and grammar as I will copy word for word from this form to complete the job.
Once I have received a bespoke order form I will respond within 24 hours confirming the job and key dates for the work to be completed. This is when a payment or deposit will need to be taken.
For all bespoke calligraphy orders less than £200.00 payment will be required before the work begins. For orders over £200.00 a 50% deposit is required at the time of confirming and the remaining 50% is due once the work is complete and ready to be posted / delivered.
Once payment is received and I have all the information required I will get on with your order and keep in touch with you throughout the process.
For more details on my process including details on payments, cancellations, discrepancies and postage please read my Terms and Conditions.
The time scale varies from job to job however to give you an idea of turnaround times for different types of work see the detail below;
Custom handwritten calligraphy piece (one off) - 2-3 weeks
On the day stationery for event or wedding - 4-6 weeks depending on quantities
Custom digital design work for print - 4-6 weeks depending on scale
These time frames cover the design, production and processing time for each job. Depending on how busy my diary is there are some jobs that may be able to be turned around in a shorter time frame. However some jobs may be subject to time restraints from printers and suppliers.